What Our Lifetime Warranty Covers

Our Lifetime Warranty covers any defects in materials or workmanship under normal, recommended use. This warranty applies to the original purchaser and remains valid for as long as the product is owned by them. Our team will carefully assess each warranty claim to determine the most suitable resolution, which may include repair or replacement based on the specific circumstances.

Limited Exclusions for Electronic Components

Please note that certain electronic modules are excluded from our lifetime warranty coverage due to the nature of their use and potential wear factors. This applies to, but is not limited to:

• SYNC 2/3/4 APIM Modules
• LCD Touchscreen Displays
• ACM and Other Similar Electronic Modules

While these electronic products are excluded from lifetime coverage, we do offer support for any manufacturer-related issues. If your electronic module arrives with a defect or encounters a manufacturer-related issue, you must contact us within 48 hours of receiving the product. Our team will promptly assess the defect and, if validated, initiate a resolution through our Returns & Exchanges policy.

Warranty Exclusions

Our warranty covers only issues related to material defects or craftsmanship. It will be considered void under the following circumstances:

1. Human-Caused Damage
   Any damage resulting from misuse, negligence, accidents, or intentional actions that compromise the product’s functionality. This includes physical impacts, falls, or improper handling.
2. Improper Installation or Modifications
   Damage due to incorrect installation or any unauthorized modifications will void the warranty. To maintain eligibility, products must be installed correctly according to the provided instructions and verified by our inspectors if needed. Unauthorized modifications, including aftermarket changes, are also excluded.
3. Unauthorized Repairs or Servicing
   Repairs or servicing performed by anyone other than authorized Interceptor Innovations technicians or partners will render the warranty invalid. Unauthorized service can compromise the product’s performance and safety, and we encourage you to contact our official support team for any service needs.
4. Environmental or External Damage
   Damage caused by extreme environmental conditions—such as excessive heat, cold, moisture, or exposure to fire, flooding, or other natural disasters—falls outside the scope of our warranty.
5. Wear and Tear
   Normal wear and tear over time, including fading, scratches, and other minor cosmetic issues, are not covered under this warranty as these do not impact the core function of the product.
6. Other Unauthorized Actions
   Any actions deviating from our recommended care guidelines will void the warranty. This includes, but is not limited to, unapproved uses, alternative installations, and care practices outside of our specified recommendations.

Reporting Defects for Electronic Components

For electronic components that are excluded from lifetime warranty coverage:

1. Contact Us Within 48 Hours: Notify us within 48 hours if you encounter a manufacturer defect upon receipt.
2. Inspection Process: Our team will verify the defect and determine if it qualifies for a replacement or other form of resolution.
3. Resolution Through Returns & Exchanges: Approved claims will be processed according to our Returns & Exchanges policy, where a replacement or store credit may be issued depending on the nature of the defect. For more details, please refer to our “Returns & Exchanges” page.

Assistance with Non-Warranty Issues

If an issue arises due to accidental damage or human error, our customer service team is committed to assisting you wherever possible. We aim to help you in finding a solution, and any potential costs associated with non-warranty repairs will be communicated upfront.

Warranty Claims Process

If you believe your product qualifies for a warranty claim, please reach out to our customer service team. We will evaluate each claim individually to determine eligibility and the appropriate resolution.

1. Initiating a Claim: Contact us via our website, providing your original proof of purchase and a description of the defect.
2. Inspection and Verification: Our inspectors will review the claim details and determine the validity of the warranty claim.
3. Resolution Options: If your claim is approved, we may choose to repair the product, offer a replacement, or issue store credit based on the condition and nature of the defect.

Shipping Costs and Responsibilities

For eligible warranty claims, shipping costs will be assessed on a case-by-case basis. Depending on the issue and its cause, Interceptor Innovations will determine responsibility for shipping fees. In certain cases, we may cover shipping; in others, a shared or customer-paid arrangement may be deemed appropriate.

Final Notes

Interceptor Innovations the right to make determinations on individual claims, and our policies may be updated over time to reflect our commitment to quality. For questions about our warranty policy or for further assistance, please contact our support team.

Thank you for choosing Interceptor Innovations! We look forward to providing you with the best in automotive products and customer support.